Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
Need to Return a product?
To return a product at
Big Sky Studios, you'll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at
service@bigskystudios.com,
or by telephone. NO returns of any type will be accepted without
an RMA.
To request an RMA:
By phone: 0 (44) 1896 751326
Monday - Friday: 7 a.m. - 9 p.m. GMT
Saturday: 9 a.m. - 5 p.m. GMT
By e-mail:
service@bigskystudios.com
We'll need the following information to authorize your
return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general,
Big Sky Studios
accepts returns on merchandise from select manufacturers within
30
days. However,
Big Sky Studios
reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
RETURNED ITEMS. Customers
are responsible for all shipping charges back to
Big Sky Studios
on returned items, and
Big Sky Studios
will pay the shipping charges on the
replacement or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE
ADDRESS BELOW: AND
Big Sky Studios
WILL COVER THE SHIPPING CHARGE
- Big Sky
Studios
1Unit 11 The Craft Centre
Tweedbank, Galashiels
SCOTTISH BORDERS U.K.
TD1 3RJ
Returns within 30 days from invoice date can be
for exchange, replacement refund or credit at
Big Sky Studios
discretion. Please be aware that specific manufacturers have
more restrictive return policies.
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